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Online support includes access to an extensive Knowledge Base containing FAQs (Frequently Asked Questions) and other technical documentation, product Service Packs to provide hot fixes and Release Notes, which document the new features for each product release.

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Application Development Tools Blog
  • Do you know your business processes well enough to outsource them?
    If you read the Daily Telegraph you might have come across the Media  Planet supplement “Sourcing” last Tuesday (March 17th); it had the strap line “Utilising sourcing as part of your business strategy”. Of course we are all pretty familiar with the now standard model of outsourcing, or off-shoring software development. There are numerous destinations for [...]
  • Easing the ‘complexity’ of BPMN
    As a consultant with a business and systems modeling tool vendor, the conversations I have involving business analysts invariably seem to turn to the perceived complexity of the business process modeling notation (BPMN). It’s a topic which has had much coverage in the last year, following the publication of a research paper on BPMN usage by [...]
  • Why? Identifying the purpose of business systems
    Those familiar with the Zachman framework will recognise the need for identifying the ‘Why?’, and certainly I’ve come across many projects where without a clear indicator of the business reasoning behind development of new systems, those systems have, not surprisingly, failed to fully meet the business needs. Identifying the business motivation behind a project is perhaps [...]
  • One man’s goal is another man’s objective
    In my travels in recent weeks, talking to clients about the business motivation model, I’ve been struck by the number of folks who have welcomed the BMM simply because it provides a definition and context for business planning terms like goal and objective. While many have tried to communicate their business plan to a wider [...]
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