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Select
Technical Support |
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Quality customer support is a key element in realizing the maximum benefit
from your software investment.
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| Application
Development Tools |
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America trained to help you with Select Solution Factory and other ADT
products. |
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| Contact Numbers |
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| Online Support Form |
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If you would rather call us, please have the following information ready:
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Requirements |
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Your customer account number |
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The product name and version |
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The operating system name and version |
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NOMAD
and UltraQuest products |
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The goal of the support team is to resolve your issues as rapidly as
possible. Our experience has shown that the more relevant information that is
available initially the more quickly issues can be diagnosed. We recommend that
you have as much of the following information available to expedite the process
of resolving your problem.
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Features |
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Platform the software runs on |
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Interface product and version |
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Circumstances when the problem occurs |
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Software changes coincident to the problem's onset |
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Specific symptoms of the problem |
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Severity of the
problem |
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Type of problem |
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Isolated reproducible case illustrating the problem |
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Contact Numbers: |
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North America |
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| Tel |
+1.888.328.7806 (USA and Canada) |
| Tel |
+1.203.383.4709 |
| Fax |
+1.203.383.4718 |
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France |
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| Tel |
+33.1.5603.9150 |
| Fax |
+33.1.5603.9136 |
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United Kingdom |
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| Tel |
+44.(0)1242.246200 |
| Fax |
+44.(0)1242.246201 |
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All calls are logged into a database and a tracking number called an ICUR
number is generated. Please make a note of this ICUR number.
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Application
Development Tools |
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Contact Numbers |
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North America |
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| Tel |
+1.888.4.SBS.DIRECT (USA and Canada) |
| Tel |
+1.203.383.4708 |
| Fax |
+1.203.383.4718 |
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United Kingdom |
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| Tel |
+44.(0)1242.246200 |
| Fax |
+44.(0)1242.246201 |
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